Welcome to FEBACHI ROYAL VENTURES (OPC) PRIVATE LIMITED. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our website or making a purchase.

1. About Us

FEBACHI ROYAL VENTURES (OPC) PRIVATE LIMITED
Director: Kamlesh Bhati
Phone: 8890092027
Email: kamleshbhati133@gmail.com

Business Address:
No. A-312, Block-1, 2nd Floor,
KSSIDC Complex, Electronics City,
Bangalore, Karnataka – 560100.

We are engaged in the sale of handicraft items, handmade products, and home décor products.

2. Acceptance of Terms

By using our website or purchasing products from us, you confirm that:

  • You have read and understood these Terms & Conditions.
  • You agree to comply with these Terms & Conditions.
  • The information provided by you during registration, checkout, or ordering is accurate and complete.
  • You are legally capable of entering into a binding agreement under applicable law.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, certain handmade and handicraft products may have minor variations in colour, texture, size, finish, or appearance due to their handmade nature. Such variations are not necessarily defects and may be a natural characteristic of handcrafted products.

Product images are provided for representation purposes. Actual colours may vary slightly depending on your device’s display settings, lighting, photography, and other factors.

We reserve the right to modify product descriptions, specifications, availability, or other product information at any time without prior notice.

4. Product Availability

All products are subject to availability.

We reserve the right to limit the quantity of products that may be purchased by a customer and to discontinue any product at any time.

If a product becomes unavailable after an order has been placed, we may cancel the affected order and provide an appropriate refund for any amount already paid.

5. Pricing

Product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. However, in the event of an incorrect price due to a technical error, typographical error, or other issue, we reserve the right to correct the price and, where applicable, cancel the affected order.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product unavailability
  • Incorrect pricing or product information
  • Incorrect or incomplete customer information
  • Suspected fraudulent or unauthorized activity
  • Shipping or delivery limitations
  • Technical or system errors
  • Other legitimate business reasons

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund policy.

7. Payment

Payments may be made using the payment methods made available on our website.

You agree to provide accurate and valid payment information when placing an order.

We do not knowingly retain complete payment card details such as card numbers, CVV numbers, or other sensitive payment credentials on our own systems where such information is processed by third-party payment service providers.

Payment transactions may be subject to the terms and conditions and privacy policies of the relevant payment service provider.

8. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated processing and delivery timelines communicated on the website.

Delivery timelines are estimates and may vary depending on factors such as:

  • Delivery location
  • Courier or logistics partner
  • Weather conditions
  • Public holidays
  • Operational delays
  • Unforeseen circumstances
  • Events beyond our reasonable control

We are not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete shipping address and contact information. We cannot be held responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.

9. Inspection of Products on Delivery

Customers are encouraged to inspect the package and product promptly after delivery.

If the package appears damaged, tampered with, or otherwise compromised at the time of delivery, please document the condition with photographs or video and contact our customer support team as soon as possible.

Any claims relating to damaged, defective, missing, or incorrect products will be handled in accordance with our applicable Return, Refund and Cancellation Policy.

10. Returns, Refunds and Cancellations

Returns, refunds, replacements, and order cancellations are governed by our Return, Refund and Cancellation Policy.

Customers should review that policy before placing an order.

Eligibility for a return or refund may depend on factors such as the product category, condition of the product, time period, reason for return, and other applicable requirements.

Handmade products may have natural variations that are not considered manufacturing defects.

11. User Responsibilities

You agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Provide false, inaccurate, or misleading information.
  • Attempt to interfere with the operation or security of the website.
  • Copy, reproduce, distribute, or commercially exploit website content without permission.
  • Attempt to gain unauthorized access to our systems or accounts.
  • Use automated systems or methods to access the website in a manner that may disrupt its operation.
  • Engage in any activity that could damage our business, website, reputation, or other users.

12. Intellectual Property

Unless otherwise stated, all content appearing on our website, including but not limited to:

  • Product photographs
  • Images
  • Logos
  • Brand names
  • Text
  • Graphics
  • Designs
  • Website layout
  • Product descriptions

is owned by or licensed to FEBACHI ROYAL VENTURES (OPC) PRIVATE LIMITED and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

13. Third-Party Services

Our website may use third-party service providers for services such as payment processing, shipping, logistics, analytics, technology, communication, or other business functions.

Your use of such services may be subject to the terms and policies of the respective third-party providers.

We are not responsible for the independent acts, omissions, policies, or practices of third-party service providers, except to the extent required under applicable law.

14. Website Availability

We make reasonable efforts to keep our website accessible and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, upgrades, system failures, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, FEBACHI ROYAL VENTURES (OPC) PRIVATE LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded or limited.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or statutory rights that cannot legally be excluded.

16. Force Majeure

We shall not be responsible for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, fire, flood, war, government restrictions, strikes, transportation disruptions, internet or technology failures, epidemics, pandemics, or other unforeseen events.

17. Privacy

Your use of our website may involve the collection and processing of certain personal information.

Such information will be handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any updated version will be posted on our website with the revised “Last Updated” date. Your continued use of the website after such changes constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka.

20. Contact Us

If you have questions, concerns, or requests relating to these Terms & Conditions, you can contact us at:

FEBACHI ROYAL VENTURES (OPC) PRIVATE LIMITED
Director: Kamlesh Bhati
Phone: 8890092027
Email: kamleshbhati133@gmail.com

Address:
No. A-312, Block-1, 2nd Floor,
KSSIDC Complex, Electronics City,
Bangalore, Karnataka – 560100.